Shipping
Shipping Policy 🐾
At PetCraft, we’re dedicated to getting your pet’s new favourite gadgets to you as quickly and safely as possible!
Processing Time
All orders are processed within 1–3 business days. Once your order is confirmed, we begin preparing it right away so your furry friend doesn’t have to wait too long.
Shipping Time
We work with trusted global suppliers to bring you unique and high-quality pet gadgets. Because of this, delivery times may vary:
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United Kingdom: 7–14 business days
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Europe: 7–18 business days
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United States & Canada: 10–18 business days
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Rest of the World: 10–25 business days
We always do our best to deliver your order as quickly as possible.
Tracking Your Order
As soon as your order ships, you’ll receive a tracking number via email. Please allow 2–5 days for tracking updates to appear.
Shipping Delays
From time to time, delays can happen due to high demand, customs, or postal services. If there are any major delays, we’ll keep you informed.
Incorrect Shipping Information
Please double-check your shipping details at checkout. We cannot be responsible for orders sent to incorrect addresses.
Lost or Stolen Packages
If your package is marked as delivered but you haven’t received it, please contact your local courier. If you need help, feel free to reach out to us—we’ll do our best to assist.
Customs & Duties
International orders may be subject to customs fees or taxes, which are the responsibility of the customer.
Need Help?
If you have any questions, feel free to contact us anytime at:
@petcraft.org/contact us
Thank you for trusting PetCraft to keep your pets happy and entertained 🐾